FREQUENTLY ASKED QUESTIONS
No. A YMCA membership is not required. Members of the Y receive a 25% discount off their reservation.
Reserve your family's space on our website or by calling/emailing our office for assistance: 936-594-2274 or emailing firstname.lastname@example.org All reservations require a 2-night minimum stay. Rates are per person. 0-3 year-olds are free. Max per cabin is 8. Additional cabins can be booked to accommodate larger families.
Visit ymcahouston.org for membership information.
- Check in for overnight guests is after 3 pm. Check-in before 3 pm may require an additional fee.
- Check out is no later than 11 am. Cabins must be vacant and clean or a cabin cleaning fee may apply. Late check out may require an additional fee.
Yes. We have a limited number of accessible cabins. Please see booking area for explanation of accessible cabins. The more we know about your particular needs, the better we will be able to serve you. Handicapped-accessible cabins are identified in the booking area on our website.
All reservations require a 50% deposit at time of booking and payment in full 14 days prior to arrival. If booking is within 14 days of arrival, payment in full is due at booking.
- All cancellations made within 30–15 days prior to arrival will incur a $100 cancellation fee.
- All cancellations made within 14-7 days prior to arrival will incur a 50% cancellation fee.
- All cancellations made within 6 days of arrival will forfeit full reservation amount. We do not give credit or refunds due to the discomforts of nature. The fun continues rain or shine! For further cancellation and modification questions, please email us at email@example.com
A no-show guest is one who does not arrive at Camp Cullen and does not cancel the reservation by end of day of scheduled arrival date. In this case, the entire reservation fee is forfeited.
- If a guest departs prior to the scheduled check-out date, they may be eligible for a partial refund.
- Eligibility requires a minimum of 24 a hour notice of early departure, 2-night minimum payment required before any refunds are eligible.
All staff are required to email or call Camp Cullen to receive their eligible staff discount. firstname.lastname@example.org or 936-594-2274
Yes! We are pleased to offer accommodations for you and your pet(s) - 2 pet maximum. Pets are not allowed in any of our public buildings. If you are planning to bring your pet, please read and agree to our detailed Pet Policy: We are pleased to offer accommodations for you and your pet(s). Camp is for the enjoyment of all visitors. To ensure the comfort and safety of all our guests and employees, please review and acknowledge the following pet policy: Pets are permitted in cabins, (except our limited pet-free designated cabins). Pets will not be permitted in any enclosed public spaces such as meeting rooms, lobbies, bathrooms and dining areas, program rooms, Baker Arts & Science Center, Swimming pool or aboard any watercraft(not applicable to service animals as defined by the ADA). Pets must be registered with the front desk upon arrival. Guests failing to notify the front desk prior to/during check-in, will be charged the applicable nonrefundable pet fee and any incremental cleaning charges (even after departure). YMCA Camp Cullen requires a nonrefundable pet fee of $25 per pet, per unit (maximum two pets). This fee covers normal wear and tear and standard additional cleaning associated with pet usage. Pets must be on-leash while on property and when outside a guest accommodation. They must be under the control of and with their owner, or designee, at all times and pet owners are responsible for immediately cleaning up after their pet while on the YMCA Camp Cullen property. Pets should be current on all vaccinations; documentation must be immediately available upon request. YMCA employees are not allowed to enter accommodations with an unaccompanied pet. If maintenance or other staff service is required, please remove the pet from the accommodation. Please contact the front desk to arrange a convenient time for such services. Should there be additional damages or injuries, each pet owner is 100% responsible and agrees to indemnify and hold harmless YMCA Camp Cullen/ YMCA of Greater Houston from all liability and damage suffered as a result of the pet. This includes but is not limited to guest accommodations, all public areas, corridors and outside grounds areas. If an accommodation is unusable due to damage from a guest’s pet, the guest whose pet is responsible for said damages will be responsible for any lost room revenue plus expenses incurred while the damage is being repaired. The YMCA Camp Cullen reserves the right to discharge any guests with hostile or disruptive pets without refund of balance of stay.
Yes, all cabins have individually controlled heating and cooling.
Linens and towels are not provided. Below is a suggested list of items: please adjust for your length of stay.
Bedding for each camper:
- Sleeping bag or 3-piece sheet set (Regular Twin or XL for bunks – King sized sheets, or two Twin Sheet sets for King sized bed)
- Light blanket
- Pack n Play for infants/toddlers (optional)
- Laundry bag (old pillowcase will work)
- 4-5 washcloths
- 3-4 bath towels
Shampoo, conditioner, hair dryers and bath soap are not provided. There are soap dispensers in the sink areas for hand washing. Toiletries will be available for purchase at our camp store if something is forgotten.
YMCA Camp Cullen strives to promote recreation and activity for our guests to come together. Thus, our cabins and lodge do not have TVs. Is there air-conditioning in cabins? Yes, all cabins have individually controlled heating and cooling.
All cabins are identical, laid out in three beautiful villages and include the following amenities: a mini-fridge, coffee maker, air conditioning and heating, WiFi, seating and dining area, six twin size bunk beds as well as a double bed, multiple storage areas, front and back porch with rockers and benches, and shared laundry facilities. En suite bathrooms include; four large showers, four restroom stalls, and six sinks with granite counter tops. Hand sanitizer stations will be available at the entrance of every cabin. Each cabin is individually lockable for guest security Bedding, towels, and toiletries are not provided.
Yes. You will choose your cabin at the time of booking (based on availability).
You can definitely grill meals at camp! When you are choosing meals, you will simply select one of the grill options and we will deliver everything needed for your meal and cooking. We ask that guests not bring their own grills as a safety precaution.
Yes. Campfires along with s’mores can be ordered through our online ordering system once at camp.
Due to COVID-19 and health and safety guidelines required to provide a healthy/safe environment to all of our guests, water sports, zip-lining and our climbing tower will not be available at this time.
No, but you are welcome to bring your own.
As a private property, personal firearms are prohibited on YMCA Camp Cullen property.
Guests may submit a Director approved refund request through our office within 7 days of the end date of their reservation by emailing or calling our Camp Cullen office. email@example.com or 936-594-2274
Refunds for debit or credit card payments will be issued as a credit to the original bank or credit card used to pay. In the event the guest has canceled this card, they will need to contact their card company to have the funds released. We cannot issue refunds to any card other than the one used to pay.
In the event of an emergency closure, YMCA Camp Cullen will refund all fees of unused dates of reservations. If your reservation has not begun, staff will attempt to notify you using the contact information within your Booking profile.