As we reopen our facilities, the health and safety of our members and staff is at the forefront. We are focused on no-touch or low-touch interactions. For your convenience, many membership transactions that are typically performed at our Welcome Center can be requested HERE!
MEMBERSHIP HOLD / TERMINATION REQUEST:
Membership Hold: Placing a membership on hold means you will not be assessed membership dues and your membership will be temporarily suspended for the hold period requested. You may place your account on hold for 1, 2 or 3 months.
Release Membership Hold: Release the hold on your membership to access a YMCA facility. Membership dues will be prorated for the current month and set to draft for future months.
Membership Termination: Membership termination is the cancellation of a membership account.
A 10 day notice is required for all account changes and we will process your request within 10 days of this submission. Please note: accounts will not be able to placed on hold or terminated with an outstanding balance on the account.
MEMBERSHIP CHANGE REQUEST:
Membership Change: Members can request a change to their membership including:
- Adding another family member to an account
- Removing a family member from an account
- Changing a membership draft date
- Changing a membership type
- Transferring a membership to a different location
MEMBERSHIP UPDATES / REGISTRATION:
Membership Updates: We do our best to ensure that information our members receive is relevant to their interests. In order to do that, we ask that our members keep their information up-to-date including their contact information and communication preference.
Registration and Billing: Members may change the billing method on their account and register for programs by visiting the My Account section of our website.
Email Updates: Are you receiving email updates and newsletters from the YMCA? If your answer is "no", join our email list. We can't wait to connect with you!
UPDATE MEMBER AGREEMENT:
As part of our reopening effort, the YMCA of Greater Houston has updated the member agreements we require for our memberships. Our new agreement includes information on our response to COVID-19 as well local, state and CDC guidelines that will be followed by staff and members at all centers. The agreement can be completed through an email that was sent to all members or through the button below.
*Note: If utilizing button below, please have barcode nearby in order to complete. Your barcode can be found on your membership card or you can call the Y to get your barcode.
REFUND / CREDIT REQUEST:
Would you like to withdraw from a program or service and request a refund or a system credit? Click the button below to share your request with our team. If you are requesting a refund and the initial transaction was paid by cash or check, your refund will be mailed. Please allow 7 - 14 business days for your refund to be credited back to the card used for the initial transaction or mailed to the address submitted on this request.